What is your reservation and cancellation policy for party items?
Party reservations made 15 or more days in advance of the event require a 25% non-refundable reservation deposit. Reservations made 14 days or less before the event require 100% non-refundable payment.
The only exception is for inflatable rentals. If the forecast is 30% or more chance of rain or winds over 15mph on the event day, the deposit will be fully refundable.
If the rental is rescheduled and items are available, the deposit will be applied to the new date.
All cancellations must be called in. Cancellations via email or voicemail are not accepted.
What is your reservation and cancellation policy for tool and equipment rentals?
Tool and equipment reservations made 8 or more days in advance require a 25% non-refundable deposit. Reservations made 7 days or less before the rental date require 100% payment.
If the rental is rescheduled and items are available, the deposit will be applied to the new date.
All cancellations must be called in. Cancellations via email or voicemail are not accepted.
When should I reserve the items I need?
You are not guaranteed the items you need until a reservation deposit is placed. Inventory is limited. The earlier you reserve, the better your chances of getting the items you need. Plan ahead for the best selection.
Can I reserve by email?
You may email us to request a quote, but please note, a quote is only a statement of current pricing and does not hold any items. To make a reservation, you must call and pay a deposit.
How do I measure my yard for tent size?
You need 10′ for each dimension of tent. So, 20×20 needs 30×30 feet, 30×30 needs 40×40 feet and so on. The area should be clear of any fences or landscaping that you don’t want stakes in. If unsure, call us to schedule a tent siting. There will be a charge for this siting. The charge will be credited to your rental, if you book with us.
We will call JULIE, the underground locating service before we install your tent. If any underground utilities are found where we need to secure stakes, we will do our best to shift the tent to work around them. However, safety is always first priority and if underground utilities make it unsafe to install tent, we will not install.
Please note, JULIE does not mark any private lines that may be on the property. Examples of this would be electric or gas lines going to a garage or a pool, septic tanks, sprinkler heads and lines. It is your responsibility to have these lines marked for your safety as well as, the safety of our installers.
Why can’t I install a pole tent on my driveway?
Pole tents require stakes on all 4 sides of tent. The only way we could install on the driveway would be to drill holes in driveway for all sides of tent unable to be staked in grass. We will only install pole tent in area that has been marked for underground utilities per your reservation. Please see install instructions for your tent on website.
Is there a tent I can install on my driveway?
Yes, if you rent a frame tent we can install on driveway and secure tent with weights.
What does the delivery charge include?
The delivery charge includes drop off and pick up of your rental items to and from your driveway or garage. The customer is responsible for having the driveway clear for the delivery and having an adult, 18 or older, present to sign the contract. Items cannot be left without a signed contract. Items must be picked up in the condition they were dropped off. Additional fees will be incurred by the customers for items not broken down, stacked, clean, dry or filled with fuel.
Can items be left in the rain?
All items should be protected from the rain. Any machines with electrical parts could be damaged. Wooden tables delaminate from water and chairs rust. Any items returned damaged will be subject to replacement or repair charges.
When will my items be delivered?
We will call you the day before your delivery day with a 2 hour delivery window. Unless you’ve paid for equipment set-up/break-down, your items will be stacked in the driveway. We do offer set-up and breakdown of equipment for an additional charge.
When will my items be picked up?
Your items will be picked up the day after your event. All items should be cleaned and stacked from the spot they were delivered. If there is a chance of rain, please stack items in garage or cover with a tarp.
When can I pickup/return my rental items?
Items are available for pickup/return during regular business hours. Monday, Wednesday, Thursday, Friday 8am-5pm. Saturday 8am-noon. We will provide you with exact pickup/return times when you make your reservation.
How do I…?
We will provide you with a demonstration of properly running/installing any equipment you have rented. If you need assistance, you may call during our regular store hours. Also, refer to our helpful tips page and the attachment you received in email with reservation. Some equipment has a QR code, which can be scanned for instructions.